With an admirable selection of games, attentive customer support along with mouth-watering jackpots, EuroGrand stands behind their name, and we high-five them too. Here’s an honest account of this casino.
Sophistication. Loose slots. Players from Vancouver to Leeds demand online casinos that have selection, great payouts and immediate help should quandaries happen. Of course, matching deposits helps increase ones opinion, too. EuroGrand, operating their gambling platform using Playtech software, offers everything bettors worldwide demand without deviation from their business motif. Our review takes site design, gaming selection and customer support into account. But first, a little history.
History of EuroGrand
Based in the independent island of Gibraltar, EuroGrand is owned and operated by WHG International. However, should you open your account within the confines of United Kingdom, WHG Trading Limited owns your account and mandates rules. Online since 2006, many online casino lists place this TST regulated website as number one. William Hill is chief proprietor of this website and company.
Our attempt to bring you interesting (yet inconsequential) company financial information resulted in unreturned emails and phone calls not being returned. Given the company’s portfolio, they’re certainly not hurting for spending money.
Since live games require considerable browser memory, EuroGrand made their landing page simple, quick loading and relatively easy to navigate. Games appear within your initial first glance, with an easily navigable menu system. Support link immediately appears right before your eyes, which garners our attention and praise. A rolling jackpot total is shown at right, although it’s difficult to tell if some computer program is nefariously inflating that number to pique potential new player interest.
A darkened background makes extensive gameplay eye straining, so expect to increase room lighting to offset this view. One quirk immediately noticeable is their recent winner link is below the fold; any online casino would increase their vantage points by placing recent winners above the fold since many new players base gambling decisions off the frequency of winning players in respective games.
One area EuroGrand excels is selection of games. Baccarat, several types of blackjack, really loose slot machines and plenty of table games await players new and experienced. Interpenetrating one’s psyche with mind-boggling action and stiff competition adds excitement, with 1000Euro welcoming you to an intriguing world of live gaming fun. VIP players club is in full effect, and players receive 15% bonuses for depositing funds using Neteller.
Scratch cards and video poker round out EuroGrand gaming choices. Mobile gaming is another available venue for those wanting to sneak a few hands in between lunch breaks. Coupled their gaming selection with bonuses, promotions and numerous depositing options, and you’ll overlook any design snafus quickly. Referral bonuses could be higher given the number of casinos that offer CAN100 or more.
Accessing help when it’s needed during game play has proven harmful for some online casinos, and overly helpful to others. With Canadian players needing Canadian phone support, and live chat necessary to fix pressing issues, EuroGrand topples competition by offering more levels of customer aid than anyone. Deposit issues? Trying to send yourself an instant wire transfer? Doesn’t matter what issues create customer angst – empathetic staff are available on your dime and time, not theirs.
To test the brevity of customer-client support, we downloaded and installed their software. We then queued chat, and the elapsed time between clicking ‘chat’ and receiving an agent response was exactly 19 seconds. We shot over an email, which took about 11 minutes. Phone support was slightly slower when tested, taking about 8 minutes. Overall, each agent seemed attentive to our line of questioning.
The Verdict: EuroGrand gets 4.2 out of 5
Bearing in mind we’re tougher on reviews so online gamblers can make informed choices, we present EuroGrand 4.2 stars. Perfect scores on customer support and gaming selection, with deductions for an eerie design concept and lack of pictorial evidence of recent winners above the fold. Had they opted for something more ‘optically kinder’, our verdict would’ve been flawless.
EuroGrand is constantly evolving, with new games and promotions added daily. Remember, fellow gamblers, that sufficient due diligence should be performed on any site – EuroGrand included – to prevent egregious losses due to higher house odds or crappy match bonuses.