What’s more fun that playing online games? Playing ones with huge promotions, large varieties of card and slots, and above all Canadian friendly. Platinum Play gets our unscripted review.
Fortune Lounge Group, operators of eight online casinos, one competitive poker room and several slots sites, cut their gambling teeth in 1999 upon opening their first gaming hub, 7Sultans. However, the general consensus will agree that Platinum Play really set the company afire in 2004. With generous game choices, industry competitive promotions and experienced staff waiting for your questions, we believe this Canadian casino is closer to perfection than many of their predecessors. Unscripted, tested and proven nearly faultless, here’s our Platinum Play review for 2017.
History of Platinum Play
Maltese licensed and regulated, Fortune Lounge offered gambling aficionados an incredibly smart online casino platform circa 2004 with several long-running promotions a staple to their business model. Considered a ‘member casino’, matching bonuses were introduced immediately upon their inception. The company was amongst the first to carry eCOGRA accreditation, and frequently sponsors trips with giveaways at such events as Monaco Grand Prix and FIFA World Cup. Fortune Lounge considers Platinum Play an integral earning tool for developing future online gaming venues.
Admittedly, they’ve incorporated what we believe to be a simplistic yet functionally wise website design, given the fact you’ll notice they lack encumbering videos, snazzy graphics and wild animations. Gaming professionals, honestly, could care less what success looks like provided it succeeds. Navigation menu is straightforward, 24/7 support link appears above the fold, and those arriving from search engines see completely different landing pages than others typing their URL directly. Very impressive.
Bottom text which discusses responsible online gambling is lighter grey atop white background, which really should be much darker. Although we understand they push deposit bonuses rather heavily, having their recent winners below the fold isn’t suggested since many game players leverage deposit decisions off recent winnings. Overall, Platinum Play utilizes simple designs with fairly limited graphical interruptions, a huge bonus for those online players with minimal RAM.
Platinum Play provides five types of online betting fun: roulette, craps, slots, video poker and blackjack. They’re known for their overly generous first-time promotions, with as much as 1500 free plays given away frequently without initial deposits – and you keep all winnings. They’ve got progressive jackpot totals amassing CAN100,000 throughout the day, table games like baccarat and an intriguing software package which one downloads to access everything. Having an incredible player bonus keeps their abysmal gaming selection abreast with similar online casinos.
We’d love to write rave game reviews about Platinum Play, but lacking diversity doesn’t help. For those who only need your basic online gambling software with rudimentary game types, Platinum Play is great; those seeking thrills mixed with loose slots should probably keep deposits to a minimum until the waters have been tested.
Great customer service is instrument for retaining your current players and maximizing their word of mouth to attract new gamblers. It doesn’t matter if you discuss deposit issues, software snafus or basic promotions face to face, or through live chat, as getting the customer service basics correct will bring gamers back again and again. Platinum Play has fine-tuned their customer support team to include gaming professionals that understand you’re pressed for time, and want answers immediately.
Around the clock chat support, when tested, was immaculate. From prompting an agent to receiving their boilerplate message, we counted 33 seconds. Email support took 9 hours while dialing their Canadian toll-free hotline rendered assistance within 4 minutes after listening to IVR. If anything else, be very impressed with customer service – be very impressed, my friends.
The Verdict: Platinum Play hits 4.1 of 5
Gaming selection wasn’t what we’d call ‘extraordinary’, and their website design was good yet nearly too bland for words also. Having recent winners below the fold cuts 30% of business, guaranteed, since we’d love to have visual evidence online casinos are paying out. Navigation is spot-on, although they should also place current progressive jackpot ticker on front page rather than on subpages.
Customer support, alone, pushed our Platinum Play review nearly to 5.0, yet the above snags backed their final score to 4.1. Perhaps after reading our synopsis, they’ll brighten up their website and make suggested changes forthwith.